Last updated: September 16, 2025
This Zymix Privacy Policy explains how Zymix and its affiliated companies (“Zymix“, “we”, “us”) process any personal information we collect from visitors and users of Zymix APP, www.flicknmix.io, and any other services provided in relation to the applications and website or that link to this Privacy Policy (collectively, the “Zymix Services”).
We value the privacy of users, subscribers, publishers, members, and others who visit and use the Zymix Services (collectively or individually, “you” or “users”) and want you to be familiar with how we collect, use, and disclose personal information from and about you.
You may share personal information when using the Zymix Services. One example is when you provide information about yourself as part of the Zymix account creation process. Another is when you take certain actions on the Zymix Services that are public or intended to be public in nature, such as when you broadcast content, post profile information. Given the social nature of some of the Zymix Services, that information may be collected, used, or disclosed by others who are part of that social interaction. In addition, some features of the Zymix Services are designed to provide others with information about user activity, such as identifying the user who created a particular Clip. We encourage you to be mindful of this when considering your activity on the Zymix Services.
FLICKNMIX LTD
70 St. Mary Axe
London, England, EC3A 8BE
If you have any questions about how we use your personal information, please contact support@flicknmix.io.
What Information Do We Collect
How We Use Your Information
How We Share Your Information
International Data Transfers
Links to Other Websites or Application
Data Security
Your Choices
Your Rights
Children
Retention of Your information
Changes and Updates to This Privacy Policy
We obtain information about you through the means discussed below when we provide the Zymix Services. Please note that we need certain types of information so that we can provide the Zymix Services to you.
User-provided Information
Collected Information for Legitimate Interests
• You consent to provide some or all of the following Personal Information when you create an account on the App or use Zymix Services, such
as uploading contents on the App or contact us for technical support:
• Registration information, such as your phone number;
• Profile information, such as your alias, profile images, gender, hometown, and language;
• User-generated contents (“UGC”), such as comments, texts, messages, pictures, images, videos, sounds, code or other data or materials that you upload or distribute on the App when you use Zymix Services;
• Your opt-in choices and correspondence with us, such as information used to verify with your account or to resolve your feedback or complaints; and
• Information you provide when participating in in-app surveys and activities.
• Information and UGC you provide when participating in our events, promotions, challenges, contests, and sweepstakes, or during other interactions with our social media sites.
We will only use your Personal Information when the applicable laws allow us to. In general, we use your Personal Information for the following purposes:
• Provision of services: to present Zymix Services and its contents to you, including any interactive features on Zymix Services, and to provide you with information, products or services that you allow us to;
• Improvement of services: to improve and personalize our services by presenting new services, information, recommendations, and feedback;
• Customer management: to manage a registered user’s account, to provide customer support and notices to the registered user about his account, and notices about changes to Zymix Services or any other product or service we offer or provide through it;
• Communication: to communicate and interact with you directly, for an example, we may send notifications regarding upcoming changes or improvements on Zymix Services;
• Compliance: to enforce our terms of use and to comply with our legal obligations;
• Aggregation: to aggregate • information we collect about you to which one or more purposes described above.
Note that we may process your Personal Information for more than one lawful ground depending on the specific purpose for which we use your Personal Information.
We may also share your information with other members, subsidiaries, or affiliates of our corporate group, to improve, optimize the Platform and to prevent illegal use.
We may share your Personal Information outside of Zymix Services when we have your consent, either express or implied.
We may disclose your Personal Information to members of our corporate group (that is, entities that control, are controlled by, or are under common control with us) to the extent this is necessary for services, customer management, customization of content, advertising, analytics, verifications, functionality and security, and compliance.
We may disclose your Personal Information to our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, customization of content, analytics, security, map navigation, data storage and cloud services, supporting our functionality, and other features offered through Zymix Services. These service providers may have access to Personal Information needed to perform their functions but are not permitted to share or use such information for any other purposes. However, if you connect to a third-party service through Zymix Services or otherwise links your Zymix account with a third-party service, you are requesting and authorizing us to share or grant access to information on your behalf with such third party. We may also send information about the content that you watched or your activities on Zymix Services to such third party in order to upgrade your experience on Zymix Services.
We may disclose or share your Personal Information to a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation or similar proceeding, in which Personal Information held by us about our users is among the assets transferred. If such a sale or transfer occur, we will use reasonable efforts to try to ensure that the entity to which we transfer your Personal Information uses information in a manner that is consistent with this privacy policy.
We access, preserve and share your Personal Information with regulators, law enforcement or others where we reasonably believe such disclosure is needed to (a) comply with any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, © detect, prevent, or otherwise address illegal or suspected illegal activities, security or technical issues, (d) protect against harm to the rights, property or safety of our company, our users, our employees, or other third parties; or (e) to maintain and protect the security and integrity of Zymix Services or infrastructure.
We may disclose aggregated information about our users. We also may share aggregated information with third parties for conducting general business analysis. This information does not contain any Personal Information and may be used to develop content and services that we hope you and other users will find of interest.
Your Personal Information may be processed by us, our trusted third party suppliers outside of the jurisdiction in which you reside. The data protection and privacy laws or regulations of the destination jurisdictions may differ.
In accordance with applicable data protection and privacy laws and regulations, we will implement appropriate measures to ensure that your personal information remains adequately protected and secure when it is transferred outside of your jurisdiction. These measures include (where applicable) transferring pursuant to data transfer agreements implementing standard data protection clauses.
We may also transfer your personal information outside of your jurisdiction as permitted by applicable data protection and privacy laws and regulations. Examples include where we need to transfer your personal information: (a) to perform a contract with you (or to take steps before the contract at your request); (b) perform a contract in your interests; or © in relation to legal claims.
When you click on a link to any other website, mobile application or third-party content through Zymix Services, you will go to another website or other mobile application and another entity may collect information from or about you. We have no control over, do not review, and cannot be responsible for, these third-party websites or mobile applications or their contents. Please be aware that the terms of this privacy policy do not apply to these third-party websites or mobile applications or content, or to any collection of information after you click on links to these third-party websites, mobile applications or content.
We take appropriate administrative, technical and physical security measures to safeguard your Personal Information from unauthorized access and disclosure. For example, only authorized employees are permitted to access Personal Information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of certain your Personal Information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your Personal Information. Please be advised, however, that we cannot fully eliminate security risks associated with the storage and transmission of your Personal Information. You should use caution whenever submitting information through Zymix Services and take special care in deciding which information you provide us with.
You are responsible for maintaining the secrecy of your account information at all times.
You can at any time request to opt out from allowing us to send you push notifications by adjusting the permissions in your mobile device.
You can switch off Microphone, Camera or other similar functions on your mobile device if you do not wish to share them.
You can choose not to provide us with Personal Information, but that may result in you being unable to use certain features of Zymix Services because such information may be required for you to register as a user, send a voice message, make a voice call.
You can make changes to your information, including accessing your information, correcting or updating your information or deleting your information by editing your profile in the App.
Some jurisdictions’ laws grant specific rights to Zymix users, which are set out in this section. You may have all or some of the following rights set forth below according to applicable laws. We will respond to your request consistent with the applicable laws as soon as practicable, normally within one month, after proper verification procedures. Your exercise of these rights is usually free of charge, unless we deem it is chargeable under the applicable laws.
Right to access-You may submit a request to access the Personal Information we collect about you by (a) using Contact Us function on Zymix Services or (b) by sending your request to us via email at support@flicknmix.io.
Right to rectification-You may submit a request to rectify the Personal Information we collect about you by (a) using Contact Us function on Zymix Services or (b) by sending your request to us via email at support@flicknmix.io.
Right to erasure-You may submit a request to erase the Personal Information we collect about you by (a) using Contact Us function on Zymix Services or (b) by sending your request to us via email at support@flicknmix.io. Though we cannot guarantee a complete erasure of your data that has been stored in our backup servers, we promise that we will not use the data within the backup servers for any other purpose.
Right to data portability-You may ask us to transfer some of your Personal Information, if it is collected on the basis of your consent, in structured, commonly used and machine-readable formats to you or other environments designated by you, if technically feasible, by (a) using Contact Us function on Zymix Services or (b) by sending your request to us via email at support@flicknmix.io.
Right to withdraw consent-You may withdraw your consent and ask us not to continue to collect or process your Personal Information at any time if that information is collected on the basis of your consent by (a) using Contact Us function on Zymix Services or (b) by sending your request to us via email. Your exercise of this right will not affect the processing activities that occurred before your withdrawal.
Right to restrict processing-You may request us to stop processing your Personal Information if you believe such information is collected unlawfully or you have other reason by (a) using Contact Us function on Zymix Services or (b) by sending your request to us via email at support@flicknmix.io. We will examine your request and respond accordingly.
Right to object-You may object to the processing of any Personal Information we collect about you, if such information is collected on the basis of legitimate interests, at any time by (a) using Contact Us function on Zymix Services or (b) by sending your request to us via email at support@flicknmix.io. Please note that we may reject your request if we demonstrate compelling legitimate grounds for the processing, which override your interests and freedom or the processing is for the establishment, exercise, or defense of legal claims.
Right concerning automated decision making and profiling-You may ask us to stop automated decision making or profile, if you believe such automated decision making and profiling has legal or similarly significant effect upon you by (a) using Contact Us function on Zymix Services or (b) by sending your request to us via email at support@flicknmix.io. We will examine your request and let you know if your request is applicable under the relevant laws and regulations.
In addition to the foregoing rights, you also have the right to lodge complaints to the competent data protection authority (“DPA”), usually the DPA of your home country.
We do not knowingly collect or maintain personal information from persons under 18 years-of-age. If we learn that Personal Information of persons under 18 has been collected on or through the Zymix Services, we will take appropriate steps to delete this information.
If you believe that we have inappropriately collected Personal Information from a Young User, please contact us at support@flicknmix.io.
We will retain your Personal Information and other information for as long as you maintain your Zymix account.
You may request deletion of your account at any time through:
1. Zymix app: find Me > Account > Delete Account; or
2. Email: send your request to support@flicknmix.io.
Following such request with appropriate review by us, we will delete the data that it is not required to retain for purposes of regulatory, tax, insurance, litigation, or other legal requirements. For example, we retain location, device, and usage data for these purposes for a reasonable period as may be necessary; while it retains such data, it may also use it for purposes of safety, security, fraud prevention and detection, and research and development. In certain circumstances, we may be unable to delete your account, such as if there’s a balance on the account or an unresolved claim or dispute. Upon resolution of the issue preventing deletion, we will delete the account as described above.
We may also retain certain information if necessary for purposes of safety, security, and fraud prevention. For example, if we deactivate a user’s account because of unsafe behavior or security incidents, we may retain certain information about that account to prevent that user from opening a new Zymix account in the future.
We may modify or revise our privacy policy from time to time. Although we may attempt to notify you when major changes are made to this privacy policy, you are expected to periodically review the most up-to-date version so you are aware of any changes, as they are binding on you.
If we change anything in our privacy policy, the date of change will be reflected in the “last updated date”. By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.
This California Privacy disclosure page supplements the Zymix Privacy Policy, and applies to our users living in California only. This California Privacy disclosure page supplements the Zymix Privacy Policy. These additional disclosures are required by the California Consumer Privacy Act. This privacy disclosure page applies to California residents and information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with California consumers (“California Information”).
• Registration information, such as your phone number;
• Profile information, such as your alias, profile images, gender, hometown, and language;
• User-generated contents (“UGC”), such as comments, texts, messages, pictures, images, videos, sounds, code or other data or materials that you upload or distribute on the App when you use Zymix Services;
• Your opt-in choices and correspondence with us, such as information used to verify with your account or to resolve your feedback or complaints; and
• Information you provide when participating in in-app surveys and activities.
• Information and UGC you provide when participating in our events, promotions, challenges, contests, and sweepstakes, or during other interactions with our social media sites.
The personal information that Zymix disclosed about you for a business purpose in the twelve months prior to the effective date of this Disclosure fall into the following categories:
Registration information, such as your phone number;
Profile information, such as your alias, profile images, gender, hometown, and language;
You may have the right under the California Consumer Privacy Act to request information about the collection of your personal information by Zymix, or access to or deletion of your personal information. If you wish to request information about the collection of your personal information, please send an email to us via support@flicknmix.io. If you wish to delete your personal information, please send an email to us via support@flicknmix.io.
Please note that certain information may be exempt from such requests under California law and that, depending on your data choices, certain services may be limited or unavailable.
No sale of personal information. In the twelve months prior to the effective date of this Disclosure, Zymix has not sold any personal information of you, as those terms are defined under the California Consumer Privacy Act.
No discrimination. Zymix will not discriminate against any consumer for exercising their rights under the California Consumer Privacy Act.
This Japan Privacy disclosure page supplements the Zymix Privacy Policy, and applies to our users living in Japan only. This Japan Privacy disclosure page supplements the Zymix Privacy Policy. These additional disclosures are required by the Act on the Protection of Personal Information (“APPI”).
Your personal information may be transferred to and processed in Singapore where Zymix operates affiliates or facilities. For information regarding the system pertaining to the protection of personal information in these jurisdictions, please refer to the website of Japan Personal Information Protection Commission.
All Zymix affiliates process your personal information with consistent data protection standard and measures, equivalent to those of Japanese business operators. When transferring your personal information to other third parties located outside Japan, we will enter into written agreements requiring them to commit to security and confidentiality obligations equivalent to those under the APPI.
